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Fix Msinfo32.exe Error in Windows Vista: Can’t Collect Information

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The Microsoft Knowledge base(KB) article KB323209 suggests Windows users that the System Information Tool (Msinfo32.exe) in Windows Vista generates the error Can’t Collect Information ,if Windows Management Instrumentation (WMI) service is not started.To fix this issue in Windows Vista ,start the Windows WMI service.The steps for fixing this error is given below:

1.Starting the WMI(Windows Management Instrumentation) Service in Windows Vista

  • Click on Windows Vista Start-> Run. Type Services.msc in the Run command box and press Enter.
  • Double-click on Windows Management Instrumentation
  • Set its Startup type to Automatic
  • Click Start to start the WMI service.

In case the above steps do not work in your computer, try re-registering the WMI components.

2.Registering the WMI Components in Windows Vista

Click on Windows Vista Start ->Run. Type CMD.EXE into the Run command box and press Enter.

In the case of Windows Vista operating system, you’ll need to run the commands from an elevated Command Prompt(Command prompt with administrative rights). To open an elevated Command Prompt in Windows Vista, click Start-> All Programs-> Accessories-> Command Prompt.Right click on the command prompt icon in the start menu and from the context menu click on the option 'Run as administrator'.

Run the following commands one by one in the elevated command prompt:

cd /d %windir%\system32\wbem
for %i in (*.dll) do regsvr32 -s %i
for %i in (*.exe) do %i /regserver

The Windows Management Instrumentation (WMI) components in Windows Vista should be re-registered now. Type 'EXIT' and press Enter to close the elevated Command Prompt window. If msinfo32.exe generates the same error again,try to rebuild the WMI repository.The steps for rebuilding WMI repository in Windows Vista is given:

Click on Windows Vista Start ->Run. Type CMD.EXE into the Run command box and press Enter.

In the case of Windows Vista operating system, you’ll need to run the commands from an elevated Command Prompt(Command prompt with administrative rights) as explained above.

Type this command in the elevated command prompt and press Enter:

net stop winmgmt

Using the Windows Explorer, rename the folder %windir%\System32\Wbem\Repository. (For example,change the folder name as %windir%\System32\Wbem\Repository_old). %windir% represents the path to the Windows directory, which is typically C:\Windows.

Switch to elevated command prompt window again and type the following commands and press Enter after each line:

net start winmgmt

EXIT

This will rebuilds the WMI Repository in Windows Vista and check the System Information Tool (Msinfo32.exe).This same procedure is used to fix the error when you are trying to view your system information in Windows Vista and an error message appears as "Cannot access windows management instrumentation software. Windows Management files may be moved or missing".

1 comments:
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Anonymous said...
December 17, 2008 at 8:25 AM

wow man this post was a frickin lifesaver you have no idea. thank you very very much

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